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Terms & Conditions

All products on hennafox.com are offered by HennaFox Ltd. Bulgaria. HennaFox Ltd. reserves the right to make amendments to any part of the website content and/or design, including price adjustment, product information, and product availability. 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term 'hennafox', or 'us' or 'we' refers to the owner of the website whose registered office is:

Our company details:  

HennaFox Ltd, Bulgaria

VAT BG200864210

Registered office address: Stefan Stambolov 96, 8000 Burgas, Bulgaria

Phone: +359899035445

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following Terms of use:


1. Prices

Prices are shown in BGN or EUR currency - please select your currency of choice from the upper right corner on our website. Prices include 20% VAT and exclude delivery charges.


2. Postage and shipping

We ship to EU countries. Shipping costs will be estimated at time of order checkout; alternatively, please contact us for shipping cost information. You may return a product; in this case you are solely responsible for all shipping costs incurred.


3. Payment

For Bulgarian orders, you can choose between collect on delivery, PayPal or bank transfer.

For international orders you can pay via PayPal or bank transfer.

If you select to pay by Paypal your total will be converted to euro, by exchange rate of 1.95 leva for 1 Euro. Delivery charges are displayed separately in the Shipping and Payment pages. 


4.Security

We do not store credit or debit card details.


5.Returns and Cancellations

If you receive damaged or defective goods from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging.

Please contact us at info[at]hennafox.com for any return requests or defective goods.


You should return the goods within 14 days of the date of delivery. Please provide a copy of the delivery note and invoice. We will reimburse the cost of postage and packing, unless you request a replacement item. If you request a replacement for returned items you will not be charged again for delivery. All replacement items are shipped via standard delivery.

For hygiene reasons we are unable to offer a refund or exchange on any opened product.
If you wish to cancel your order, please notify us at info@hennafox.com. Please quote your order ID.
Under the European Union's Distance Selling Regulations, you have the right to cancel your order with us, in writing, from the time of ordering until 14 days after receipt of the items. We will happily refund unwanted items provided they are in a fully resaleable condition. If they are not returned in a fully resaleble condition or the packaging is damaged, we reserve the right to refuse a refund on the items. 


6. Complaints

Please call us at +359 899 035445 or email us at info[at]hennafox.com to discuss any issues or concerns you may have with our products or services.


7. Product information

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Information and products on this website are not intended to diagnose, treat, or prevent any disease or health condition.


8. Privacy Policy

Your visit to our website and your use of any of the services or features we provide is subject to the terms and conditions of our Privacy Policy.